ClientCare 365 Members Start Here
24/7 Priority Support
Not a member yet?
For standard support, contact our office Monday–Friday, 9am–5pm ET.
For proactive, priority support, enroll in ClientCare 365.
Service Rates
Our rates are updated annually. Contact us for our current rates. Travel reimbursement is outlined as follows:
- Local (0-25 miles): No travel fee, on-site time billed at regular hourly rates.
- Drive (+25 miles): One-way travel billed, on-site time billed at regular hourly rate.
- Fly: Call to speak with an associate.
- Expenses: Direct charges like airfare, hotel, and other incidentals billed separately.
Common Issues Outside Our System
We’re always here to help—especially if you’re a ClientCare 365 member. But if you're not yet enrolled, or just want to rule out a quick fix, here are common external issues worth checking:
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Internet Provider — Neighborhood outages from storms or extreme weather are often the root cause. A quick check with your provider can confirm.
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Streaming Services — Music or TV not loading? Services like Sonos or Spotify occasionally go down. Most offer real-time status updates and support resources.
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HVAC Systems — If heating or cooling isn’t working, the issue is often with your HVAC system itself—not your smart thermostat. Your HVAC contractor is usually the best first call.
Let's talk.
Philadelphia: (215) 988-7771
Manhattan: (212) 706-2600
NJ Beaches: (609) 604-2700
Miami: (305) 909-8770