How do I get service for my smart home?

Select the best option for your home below. As a ClientCare 365 member, you receive 24/7 remote support at all times from the seasoned tech experts at Parasol. If you haven't enrolled or are no longer a member, simply contact us and you'll receive excellent service and support during our regular business hours.

How else can I get service?

Sometimes the issue you experience may be caused by a temporary outage from another service provider. Here are a few common examples:

  • Internet Provider: Events like blizzards, storms, heatwaves, and more may cause an outage. Notify them first if you believe this may be the case.
  • Music streaming service: Sometimes the company delivering the content that you're enjoying may have a temporary service outage . Companies like Sonos have fabulous support for their music systems and can assist with technical help.
  • HVAC: In the event your environment control isn't operating the way it should, there are multiple factors to consider. Your smart thermostat simply talks to your HVAC system, and in many instances, your HVAC company may be the most equipped to help repair the system hardware and infrastructure.

Start Your Service Request Here

ClientCare 365
(24/7 support)

If you currently subscribe to ClientCare 365, then you already enjoy all the benefits of being a member, including 24/7 support, 365 days a year. Start your service request here to speak with someone promptly.

NOTE: You will need to already subscribe and have had your home enrolled in order for our partners at Parasol to help you.

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If you're not a ClientCare 365 member and you need support with a system we installed, begin your service request here. Call or email us, and we'll return your call during our regular hours Mon-Fri, 9am-5pm, business days.

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Sign up for 24/7 support

Every home needs technology support, and your home deserves the best. Make sure your home is ready before an issues arises.

You enjoy your home technology at all times of day and night, even on weekends and holidays. That's why you need round-the-clock support by Springboard Automation and Parasol. Once you sign up, it's available every day of the year, even on holidays. Most of the time we can resolve issues remotely without you ever having to schedule an appointment to come on site. And in the event you need someone there, you can even receive reduced labor rates for your scheduled service call.

Sign Up for 24/7 Support