Introducing best in class customer care, 24/7/365. Evenings? Check. Weekends? Check. Holidays? Check. From proactively monitoring and remotely fixing your system to being available when you need it most, we have you covered.
Every home needs technology support, and your home deserves the best. That's why we've partnered with Parasol to bring you round-the-clock support, from seasoned experts in the field who know you and are eager to help.
Everything in ClientCare 365: Basic, plus:
Everything in ClientCare 365: Preferred, plus:
Anything installed or integrated by Springboard Automation. Unsure if it's covered? Rest assured we're eager to help!
We love making people happy. It's in our DNA. If you don't have ClientCare 365 and you need help, rest assured we're still here for you. We typically respond to requests outside of ClientCare 365 within 24 hours, Monday-Friday.
ClientCare 365 takes it to a whole other level with round the clock help, during evenings and weekends... and even holidays. With ClientCare 365 you can feel comfortable asking for support and getting it when you need it most. With a variety of options to choose from, you know there's a plan for you.
Outstanding! Very often issues are resolved before clients are even aware of them. 75% of the time, the remote techs resolve issues in just one touch. The company we partnered with is made up of like-minded technicians, programmers, and support managers from around the country. These technicians have been highly vetted and selected with your experience and satisfaction as our top priority. In the event they cannot resolve an issue, your case will be directed to us.
Yes, you need a network with power management by Springboard Automation, specifically configured for ClientCare 365.
Parasol was founded by integrators and technicians with decades of experience in home automation. Every technician has been highly vetted for their skill and for their customer service.
Springboard has an impressive team of professionals who are efficient, pleasant and kind. They provide a top of the line service at a good price.
Cesar B.
If you want premium service, I highly recommend Springboard.
Roy S.
If you're looking for a firm to help you that really listens don't even hesitate, call Springboard today.
Eric K.
